Soft Skills – Communication Development
Soft Skills – Communication Development
Duration in Hours (4 Hours session) : 60
Duration in Days: 15
Soft Skills – Communication Development
Course Code: SSKL48
40 Hours of Theory
20 Hours of Lab
- Building confidence to interact with people from all walks of life
- Introducing yourself, Small talk and networking with people
- Personal Grooming and improving overall appearance
- Essentials of Communication
- Activities to improve Communication
- Listening Skills
- Reflective Listening
- Activities to improve Listening Skills
- Parts of Speech
- Mechanics of sentence structure
- Usage and practice sessions on Tenses
- Usage and practice sessions on Prepositions
- Subject Verb Agreement
- Word Building and Vocabulary
- Business Idioms and phrases
- How to manage Emotions
- Reaching a win-win deal
- Negotiation Skills
- Assertive Communication
- Do’s and Don’ts on business calls
- Outline of the call flow
- Tone of voice
- Rapport Building on calls
- Practice business calls
- General composition and formats
- Parts of an email
- Form and tone of the messages
- E-mail Rules